1. What is the Shipping Charge?
      Most of the products have discounted Shipping. Products having
      Free Shipping are identified as such with the Free Shipping image
      in the product description. Free shipping is only
      applicable for deliveries within India.
      For the items that have a shipping charge, i
      t varies with the weight and type of product.
      The shipping charge of a product if any is
      displayed during the checkout process.
    2. What is Octroi and who pays for it?
      Octroi is a tax collected by the Government for goods
      entering in the metro city limits.
       An Octroi charge has to be borne by the buyer.
       Such a charge will be collected on delivery
      by the courier person. Please note not all cities have such a charge.
    1. How long will it take for me to get delivery?
      Most orders are dispatched within 24 hours.
      Delivery time will vary based on your location.
      Most packages get delivered within 5-7 days.
    2. How do I track the exact delivery status?
      Once your order is shipped, you will get a mail
      informing you of the courier
       company bringing your package and the AWB no.
       The package can be tracked on the courier company's web site.
    3. During what hours of the day can I expect delivery?
      Deliveries are made during office hours 9am to 7pm.
    4. Will I be informed of the exact time of delivery?
      The couriers deliver during office hours and for more
      specific details you can contact the courier company directly.
    1. Please also note that each shipment of items
       in an order requires an adult's signature upon delivery.
    2. If there is any change in the delivery address,
      after the order has been placed the shipment shall be
      retained at the shipper's branch office for you to collect.
      You can ask for a shipper's branch location
      nearest to you for picking up the shipment.
    3. What happens if I am not at my delivery
       address at the time of delivery?

      The courier will leave you a delivery card for
      you to contact them in order to re-arrange delivery.
    4. Do I have to sign for the parcel personally,
      or can someone else sign for it?

      People in your household can sign for the parcel
      but they will be asked for some proof of identification.
    1. You can buy several items on Green Books India in a single order.
      A particular item that is out of stock or not available at all may not be
      shipped to you along with other items that are available off the shelf.
       In such cases, there will be "Partial Shipment" of your order.
      This means that you will receive only a part of your whole order.
      In such cases, you will not be charged
      extra shipping charges for each subsequent shipment of items.
    1. Any out-of-stock items in your order will automatically be shipped separately.
  • WARRANTIES & GUARANTEES of books sold on Greenbooksindia.com
    1. Branded products sold on this site are covered by the Manufacturer's warranty.
    2. Some products carry a seller's warranty.
    3. The warranty period and type offered for the various products are
       mentioned in their respective product description page.
    4. This site is provided by Green Books India on an "as is" basis.
       Green Books India. makes no representations or warranties of any kind,
      express or implied, as to the operation of the site, the information, content,
      materials or products, included on this site.
      To the full extent permissible by applicable law,
      Green Books India disclaims all warranties, express or implied,
      including but not limited to, implied warranties of merchantability
      and fitness for a particular purpose. Green Books India will not be
      liable for any damages of any kind arising from the use of this site,
       including but not limited to direct, indirect,
      incidental punitive, and consequential damages.
    5. All information contained on this website, including
      information relating to products, ingredients, and treatments,
      is for informational purposes only. It is often presented in
      summary or aggregate form. While Green Books India uses
       reasonable efforts to include accurate and up to date information
       in the Site, Green Books India Store
      makes no warranties or representations
       as to its accuracy. Information on this web site may also contain
      typographical errors. Green Books India assumes no liability or
      responsibility for any errors or omissions in the content of the Site.
       You should carefully read all information provided by the manufacturers
      of the products on or in the product packaging and
      labels before using any product purchased on our website.
    1. What if an item received is defective?
      Kindly give us a call and speak to our customer care
      representative and obtain an
      RMA number. (Return Merchandise Authorization)
      Return the defective item to us within
      7 days of receipt and we will gladly replace it.
      Please put the RMA number on your package.
      Only packages having an RMA number are accepted.
    2. Can I return the book if I am not happy with it?
      No, because books are for reading, before buying
      you can read the reviews about the book by other
      readers and make a decision to buy or not to buy the book.
    1. How do I get a refund?
      If you paid by credit card we will put a credit back on to
      your account. Or we can credit the amount to your
      Green Books India Account which you can use for later purchase.
      We will issue you a cheque or do a bank transfer if you give us
       the required information for doing the same.